Warranties:
This product comes with a 1-year warranty which covers manufacturing defects, inherent termites and borer issues.
For upholstered products, the warranty applies to the frame, padding and mechanisms, if any.
This limited warranty does not apply to the following:
-
Normal wear and tear of the product over prolonged use
-
Small cuts, scratches or damages due to wrong cleaning methods or impacts/accidents
-
Damage caused due incorrect installation/assembly by the customer
-
Cracks developed due to displacement of the product
-
Fading due to direct exposure to sunlight
-
Decaying of wood due to consistent exposure to water
-
Upholstery fabrics such as seat covers have no warranty
-
Non-standard dry-cleaning procedures or use of harsh chemicals
As per the industry standards, unevenness of up to 5 mm is accepted widely due to differences in floor and surface levels. This is not covered in warranty.
Returns:
We have a 7-day refund or replacement policy, which means you have 7 days after receiving your item to request a redund or replacement. You need to inform about the refund or replacement within 48 hours after receiving the product. After this deadline, we cannot accept any replacement or return requests.
To be eligible for a replacement, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Only faulty products will be taken back and accepted for replacements or refunds.
If you want to return the product after you open the parcel, do not discard the packaging material unless you can arrange for the same packaging yourself. If we receive any products in a different insufficient packing and it gets majorly damaged in shipping, you are liable for any damages. Kindly pack the product in the same manner it came as far as possible.
To start a replacement, you can contact us at info@urbancasadesign.com. If your replacement is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return or replacement will not be accepted.
You can always contact us for any replacement question at info@urbancasadesign.com.
Note: Actual product may differ slightly from the images since all these products are handmade. We will try to keep them as close to the images as possible.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Terms and Conditions for Returns: -
In general, an item may be eligible for return within the applicable return window if it fulfils one or more of the following conditions:
- Was delivered in a physically damaged condition
-
Has missing parts or accessories
-
Is different from what was ordered
